Refund & Cancellation Policy

This Refund & Cancellation Policy should be read alongside our Terms & Conditions and Privacy Policy. By subscribing to a paid ChurchNest plan, you agree to the terms below.

The Free Forever plan is not a paid subscription, so no charges, cancellations, or refunds apply. You may stop using it or delete your account at any time.

• You may cancel your Custom Plan subscription at any time by contacting us at support@churchnest.com from an email associated with an authorized Church Administrator on the account, or by using the cancellation option in your account settings (if available). • An informal request (e.g., a phone call or a message from an unverified contact) is not sufficient to process a cancellation — we need to confirm the request comes from someone authorized to act on your church's behalf, to protect your church's data and account from unauthorized changes. • Cancellation takes effect at the end of your current billing period (monthly or annual, as agreed for your account). You will retain access to your Custom Plan features until that date, and you will not be charged again after your subscription ends. • Upon cancellation, your account will automatically move to the Free Forever plan if you are within its member limit, so your core church data is not lost. If your membership count exceeds the Free plan limit, we will reach out to discuss options before any data is affected.

We will issue a full or partial refund, regardless of the general policy above, if: • You were charged in error or charged twice for the same billing period; • A service outage or defect caused by ChurchNest prevented you from meaningfully using the Custom Plan for a significant part of your billing period, and we were unable to resolve it within a reasonable time; • We terminate your account without cause before the end of a period you have already paid for; or • Applicable law in your jurisdiction gives you a non-waivable right to a refund or cooling-off period. To request a refund under this section, email support@churchnest.com with your church name and a description of the issue. We aim to respond within 5 business days and, where a refund is approved, process it within 10 business days to your original payment method.

The following are not eligible for refund except where Section 5 applies: • Any one-time onboarding, data migration, or custom setup fees, once the associated work has been completed; • Fees for add-ons or usage-based features (e.g., messaging or SMS credits, if applicable) that have already been consumed; and • Any period of service already used, beyond the 14-day window described in Section 4.

If cost, not features, is the concern, you can downgrade from the Custom Plan to the Free Forever plan at any time instead of cancelling outright, provided your membership count fits within the Free plan's limits. This keeps your member records, attendance history, and groups intact without a full account cancellation. Contact support@churchnest.com to downgrade.

Cancelling your subscription does not automatically delete your church's data. Your data is retained and handled in accordance with our Privacy Policy. If you would like your data permanently deleted, use our Delete Account page or contact us directly — please note deletion is permanent and cannot be undone.

We may update this Refund & Cancellation Policy from time to time. Material changes will be communicated by email or a notice on our website before they take effect. Continued use of a paid plan after a change takes effect constitutes acceptance of the updated policy.